Pacific Coast Academy | Tech Support FAQ

What do I need to turn in to start my Technology request?

First you need to sign and turn in a Master Agreement and the Technology Acceptable Use Policy (located within the Parent/Student Handbook).

When will my Technology request be processed?

Once your Technology request has been submitted, you should receive a confirmation email. We are experiencing significant delays from our suppliers because of the Covid-19 Global Pandemic. Thank you for your patience as we are shipping orders as soon as we can.

You will receive an update email when your order is ready to be shipped out.

My child can’t log in to their school-issued computer.

please create a tech support request here: http://techhelp.pacificcoastacademy.org/.

I received part of my Technology order. Where are the other item(s)?

All technology is shipped individually and each item will be fulfilled as soon as possible.

I received my tech and it was broken. What should I do?

please create a tech support request here: http://techhelp.pacificcoastacademy.org/

Can I install my apps?

School computers are to be used as tools for accessing curriculums and facilitating student learning. Any unrelated applications, such as games, are NOT to be installed on school computers, per the Parent-Student Information Technology Acceptable Use Policy agreement. Failure to comply may affect the performance and expose student computers to security breaches (malware, viruses, spyware).

Can I get the Admin password?

Admin username and password details are located on the “Tech Quick Start Guide” that came with the device.

Can I add my own password?

You are welcome to change the password for your student’s Google and Microsoft Accounts. Please note that these are two separate accounts - changing the password for one does not change the password for the other. Please do not change the default password of the local Student account.

Does the computer come with Microsoft Office?

Yes. All school computers ship with Microsoft Office preinstalled.

Where can I order ink?

Ink orders are placed on the Homeschool Hub as a product.

I’m withdrawing. What should I do with the Technology I received?

If you are withdrawing, please return the items to your teacher, or local school office. You may also request a shipping label from the Tech Department by visiting our tech support form, and selecting Other Requests > Shipping Labels > Request Return label.

If my computer breaks, can I get a new one?

Yes, all technology devices purchased with the use of Planning Amounts can be returned. Students requesting to return product due to damages must ship the damaged item to the Tech Department before a replacement can be provided. The Tech Department will evaluate the severity of the damages and determine the best course of action thereafter. If damages are beyond normal wear and tear, applicable charges may be applied. A return shipping label will be provided to you at no additional cost if you are located within the state of California.

To return an item for any reason, please:

Submit a ticket: techhelp.pacificcoastacademy.org
Please include and/or have ready:
- Your reason for the return
- Your student’s name
- School Asset Tag number or Homeschool Hub (HH) order number
- Your mailing address
- Current phone number

Can I request more than one computer for my child?

No. Each student is allowed to have one school computer.